Privacy Policy

Privacy Policy for Zakku & Shintaro Koi House (zakku-shintaro.com)
Last Updated: May 18, 2025
Zakku & Shintaro Koi House ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal data when you visit our website, zakku-shintaro.com (the "Website"), and interact with our services.
By accessing or using our Website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information from you:
* Personal Identification Information: This may include your name, email address, phone number, postal address, and other contact details you provide when you:
  * Contact us through our website or email.
  * Subscribe to our newsletter or mailing list.
  * Make inquiries about our Koi or resort services.
  * Submit feedback or reviews.
* Website Usage Data: We may automatically collect certain information about your visit to our Website, including:
  * Your IP address.
  * Your browser type and operating system.
  * The pages you visit on our Website.
  * The date and time of your visit.
  * Referring website addresses.
  * Cookies and similar tracking technologies (please see our Cookie Policy below).
* Transaction Information: If you make a purchase or booking through our Website or interact with our sales processes, we may collect information related to your transactions, such as:
  * Details of the Koi you are interested in or purchase.
  * Resort booking details.
  * Payment information (processed securely by third-party payment processors; we do not directly store your full credit card details).
* Marketing and Communication Data: Your preferences for receiving marketing communications from us.
2. How We Use Your Information
We may use your personal information for the following purposes:
* To Respond to Your Inquiries: To communicate with you and address your questions, requests, or feedback.
* To Provide Our Services: To process your inquiries about our Koi and resort services, facilitate bookings, and fulfill your orders.
* To Personalize Your Experience: To understand your interests and preferences and tailor our content and offerings accordingly.
* For Marketing and Promotional Purposes: With your consent where required by law, we may send you newsletters, promotional emails, and other marketing communications about our Koi, resort, and special offers. You can opt-out of receiving these communications at any time.
* To Improve Our Website and Services: To analyze website usage data to understand how visitors use our Website and to make improvements to its functionality and content.
* For Security and Fraud Prevention: To help maintain the security of our Website and prevent fraudulent activities.
* To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes in the Philippines.
3. Data Sharing and Disclosure
We may share your personal information with the following categories of recipients:
* Service Providers: We may engage third-party service providers to assist us with various functions, such as website hosting, data analysis, email marketing, and payment processing. These service providers are contractually obligated to protect your personal information and only use it for the purposes we specify.
* Business Partners: In some cases, we may share information with our business partners (such as RC Villas & Resorts) to provide you with integrated services or offers.
* Legal Authorities: We may disclose your personal information to government authorities or law enforcement agencies if required by law or in response to a valid legal request.
* Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you if such a transfer occurs and your personal information becomes subject to a different privacy policy.
4. Data Security
We take reasonable and appropriate measures to protect your personal information against unauthorized access, use, disclosure, alteration, or destruction. These measures include:
* Implementing technical safeguards such as encryption and secure server infrastructure.
* Adopting organizational measures such as access controls and employee training on data privacy practices.
* Regularly reviewing and updating our security measures to align with industry best practices.
However, please remember that no method of data transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
6. Your Rights Under the Data Privacy Act of 2012 (Philippines)
Under the Data Privacy Act of 2012, you have certain rights regarding your personal information, including:
* Right to be Informed: You have the right to be informed about the collection and processing of your personal data. This Privacy Policy serves to inform you of our practices.
* Right to Object: You have the right to object to the processing of your personal data for direct marketing, automated processing, or profiling.
* Right to Access: You have the right to request access to your personal data that we hold.
* Right to Rectification: You have the right to request the correction or updating of your inaccurate or incomplete personal data.
* Right to Erasure or Blocking: You have the right to request the removal or blocking of your personal data under certain circumstances, such as when the data is no longer necessary for the purpose for which it was collected, or when you withdraw your consent.
* Right to Damages: You have the right to be compensated for damages sustained due to inaccurate, incomplete, false, or unlawfully obtained or used personal data.
* Right to File a Complaint: You have the right to file a complaint with the National Privacy Commission (NPC) if you believe your rights under the Data Privacy Act have been violated.
* Right to Data Portability: You have the right to obtain a copy of your personal data in a commonly used electronic format.
To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.
7. Cookie Policy
Our Website may use cookies and similar tracking technologies to enhance your browsing experience and collect information about your usage patterns. Cookies are small text files that are stored on your device when you visit a website.
We may use cookies for the following purposes:
* Essential Cookies: These cookies are necessary for the basic functionality of our Website, such as enabling you to navigate between pages and access secure areas.
* Analytics Cookies: These cookies help us understand how visitors use our Website by collecting and reporting information anonymously. We use this information to improve our Website.
* Functionality Cookies: These cookies allow our Website to remember your preferences (such as language or region) and provide enhanced features.
* Marketing Cookies: With your consent, we may use marketing cookies to track your browsing activity and show you relevant advertisements.
You can control and manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking or deleting certain cookies may affect the functionality of our Website.
8. Links to Other Websites
Our Website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.
9. Children's Privacy
Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to remove the information from our systems.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically for any updates.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data privacy practices, please contact us at:
Zakku & Shintaro Koi House
Located at RC Villas and Resorts, National Highway, Sitio Bubulungan, Barangay Corong Corong, El Nido, Palawan, Philippines.
Email: info@rcvillasandresorts.com
Phone: +639192632475